Refund policy

We want you to be happy with your purchase from Serenphina Home.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, missing parts, or is not the item you ordered, please contact us as soon as possible after delivery. Please include your order number and clear photos or videos showing the issue.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Your rights under Australian Consumer Law are not excluded or limited by this policy.

Change of mind returns

Change of mind returns are assessed on a case-by-case basis and may not be available for all products. Please contact us before returning any item.

Where a change of mind return is approved:

• the item must be unused, unassembled and in its original packaging;

• return shipping costs may be the responsibility of the customer;

• original shipping costs and any applicable supplier or restocking fees may be deducted from the refund where permitted by law.

Please do not send any item back without contacting us first, as the correct return address may vary depending on the product.

Refunds

Once an approved return or claim has been processed, refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Australian Consumer Law

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

Contact us

For return or refund enquiries, please contact us through our store contact page or customer support email.