Terms of service

These Terms of Service apply to your use of the Serenphina Home website and to purchases made through our online store. By accessing our website or placing an order, you agree to these Terms.

1. About Serenphina Home

Serenphina Home operates an online retail store offering home, organisation, cleaning and lifestyle products to customers in Australia.

Throughout these Terms, “we”, “us” and “our” refer to Serenphina Home.

2. Online store use

You must use our website only for lawful purposes.

You must not:

  • misuse the website;
  • attempt to interfere with its security or operation;
  • submit false or misleading information;
  • use the website for fraudulent or unlawful activity.

We may refuse service, cancel an order or restrict access to our store where reasonably necessary.

3. Product information

We aim to provide accurate product descriptions, photographs, dimensions, specifications and pricing.

However, product colours and appearance may vary slightly depending on your screen, lighting or manufacturing variations.

Where products are supplied through third-party fulfilment partners or suppliers, packaging may differ from photographs shown on our website.

4. Prices and payments

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice.

Payment must be successfully completed before an order is processed.

We reserve the right to correct genuine pricing, product or technical errors. If an error affects an order you have already placed, we will contact you before proceeding where appropriate.

5. Orders

Placing an order does not necessarily mean that we have accepted it.

We may cancel or decline an order where:

  • a product is unavailable;
  • stock information was incorrect;
  • payment cannot be processed;
  • the delivery address cannot be serviced;
  • an obvious pricing or listing error has occurred;
  • we reasonably suspect fraud or misuse.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Product availability

Products may be supplied and dispatched through Australian fulfilment partners or third-party suppliers.

Stock levels can change quickly. In rare circumstances, an item may become unavailable after an order has been placed.

If this occurs, we will contact you and offer an appropriate solution, such as a refund, replacement or alternative where agreed.

7. Shipping and delivery

Our shipping arrangements, estimated delivery times and delivery conditions are explained in our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, supplier processing, public holidays, peak periods or circumstances beyond our reasonable control.

An order containing multiple products may arrive in separate shipments.

8. Returns and refunds

Returns, refunds, damaged items, incorrect items and cancellations are handled according to our Return and Refund Policy.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy where a product does not meet applicable consumer guarantees.

Nothing in these Terms is intended to exclude, restrict or modify rights that cannot legally be excluded.

10. Intellectual property

Unless otherwise stated, website content including branding, text, graphics, layout and original materials belongs to Serenphina Home or is used with permission.

You may not copy, reproduce, distribute or commercially use our website content without permission, except where permitted by law.

11. Third-party services

Our store may use services provided by third parties, including payment providers, delivery companies, Shopify and fulfilment partners.

Their services may also be subject to their own terms and privacy practices.

We are not responsible for third-party websites that may be linked from our store.

12. Personal information

Personal information is handled in accordance with our Privacy Policy.

By placing an order, you agree that information necessary to process, fulfil and deliver your purchase may be shared with relevant service providers, such as payment processors, fulfilment partners and couriers.

13. Limitation of liability

To the extent permitted by law, Serenphina Home is not liable for losses caused by matters outside our reasonable control.

Nothing in this section limits liability where it cannot legally be limited, including rights available under Australian Consumer Law.

14. Changes to these Terms

We may update these Terms from time to time.

The version published on our website at the time of your purchase will apply to that transaction, subject to applicable law.

15. Governing law

These Terms are governed by the laws of Australia and, where applicable, the laws of the Australian state or territory relevant to the transaction.

16. Contact

If you have questions about these Terms, please contact Serenphina Home through our store contact page or customer support email.