Shipping policy

Thank you for shopping with Serenphina Home.

Shipping locations

We currently ship to addresses within Australia only.

Free standard shipping

We offer free standard shipping Australia-wide on eligible orders.

Estimated delivery times

Standard delivery is generally estimated at 3–5 business days after dispatch.

Please note that delivery times are estimates only and may vary depending on:

• your delivery location;

• courier delays;

• public holidays;

• peak shopping periods;

• supplier processing times;

• circumstances outside our reasonable control.

Order processing

Orders are processed as quickly as possible. In some cases, products may be dispatched directly from one of our Australian fulfilment partners or suppliers.

If your order contains multiple items, they may arrive in separate packages or at different times.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Incorrect shipping details

Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your shipping details, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery issues

If your order is significantly delayed, marked as delivered but cannot be located, or arrives damaged, please contact us with your order number so we can assist.

Authority to leave

Depending on the courier and delivery location, parcels may be left in a safe place where permitted. Serenphina Home is not responsible for parcels that are lost or stolen after confirmed delivery where this is outside our reasonable control, except where required by Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.

Contact us

For shipping enquiries, please contact us through our store contact page or customer support email.